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A Complete Guide To Track Your Package

If you have any concerns when tracking your order, this guide will help you with the most up-to-date information on managing the delivery time.

Upon monitoring the tracking number located in the shipping confirmation email, you may see the real-time delivery updates from start to finish. Please continue reading if these are happening on your end:

1. DHL has not been updating the current location of my order for 5-7 days.

DHL is a popular choice for international shipping and delivery, which we opted due to its superb deliverability. However, we also notice that our customers are also worrying about the lengthy update between the 1st and 2nd movement, which gives no clue on where the order is. 

Explanation: It will take around 5-7 business days for the package to reach the first DHL ECOMMERCE DISTRIBUTION CENTER. Then the shipment will move between facilities during its last-mile delivery journey. The total time for delivery would be around 8-12 business days after dispatch.

We also compiled a list of some DHL tracking numbers journey for our customers for ease of reference.

2. My order is not using DHL but also encountering a significant delay in updating:

Canada Post is encountering a delay in delivering packages shipped to British Columbia and Western Canada. Click here for more information.

Surges in online shopping during the biggest sales of the year have also put pressure on worldwide carriers' deliverability, which might result in slight delays in the delivery time. 

We are working around the clocks to make sure your orders are processed early and issues are minimized. We will do everything we could to ensure that your post-purchase journey doesn't go off-track. If it does, please contact our support via live chat, email or phone to get assisted promptly.