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Draft 1 - Refund Policy 

CANCELLATION & MODIFICATION

If you change your mind about your purchase or want to fix your design, please send us an email to contact@pawfecthouse.com together with your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been applied.

Your order is only eligible to be canceled and modified within the date of purchase. After that time, the order is locked for processing and is impossible to be canceled or edited.

Please be informed that:
  • Some personalized orders are locked for processing soon after the order is completed so sometimes it is impossible to make adjustments. Please double check all details before completing the order.
  • Orders that have modification requests will need 2-4 additional days for processing so we can not guarantee on-time arrival.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

FREE REPLACEMENT OR REFUND

We will take full responsibility within 45 days from order arrival, if the product(s):
  • Have been crashed, damaged or faulty
  • Are not what you ordered or not as in your Order Confirmation email

You may choose to REPLACE the item or get a REFUND. Please keep calm and fill in this form to receive prompt support from our Customer Happiness experts.

Making customers return, not our products: We believe that REPLACEMENT or REFUND will be the best solutions under any circumstances rather than a RETURN. Also, the original items can be kept at your own disposal.

REPLACEMENT WITH SMALL FEE

In some cases below, fortunately, replacement can be sent with just a small fee compared to the original price:

1. You received the wrong item/ design/ size due to incorrectly customized input.
2. Your shipping address was returned and destroyed due to incorrect address input.

Every customer matters.
Your happiness will also be customized in each and every contact with Pawfect House. Thank you for placing trust in our business and letting us do what we love!
If you have any questions, please don't hesitate to contact us here or call us at (251) 322-2322.