More than anything we want you to be happy with your purchase!! If something doesn’t look for feel right, please email us here and we’ll make it right!
If you change your mind about your purchase, please submit your ticket via this form, provide your order number and the modification you would like to apply. We’ll confirm once the modification or cancellation has been made.
Your order is eligible to be canceled and modified.
The order is locked for processing and can no longer be canceled or edited.
*Note: Please keep in mind that purchasing means accepting all the terms mentioned above.
Making customers return, not our products: We believe that REPLACEMENT or REFUND may help resolve your issue at best. Thus, you are not required to physically return the item(s) to us and, the original items can be kept at your own disposal.
Damaged, defective, or otherwise not functioning properly
Not what you ordered or not as in your Order Confirmation email
Lost or undelivered, provided the shipping address was accurate
Please keep calm and fill in this form to receive prompt support from our Customer Happiness experts.
The reasons listed below are not included in our Refund and Replacement policy. We understand you might feel disappointed, but we are not liable for these issues:
In some cases below, fortunately, replacement can be sent with just a small fee compared to the original price:
Every customer matters, your happiness will also be customized in each and every contact with PawfectHouse™. Thank you for placing trust in our business and letting us do what we love!
If you have any questions, please don't hesitate to contact us here or call us at (251) 322-2322.