Acrylic Plaque

Dear Courtney,

Thank you for your feedback. We're sorry to hear that the gift box arrived damaged. We understand how disappointing this must have been, especially after paying extra for the packaging.

We take great care to package our products as securely as possible to help protect them during transit. However, in rare cases, damage can still occur due to shipping and handling, and we sincerely apologize if this happened with your order.

Our support team has already reached out via email to gather more information and provide further assistance. Please kindly check your inbox (and spam folder, if needed), and we'll be happy to help resolve the issue.

Dear Pam,

Thank you for your feedback. We're sorry to hear that the premium gift box did not meet your expectations.

We understand that the perception of what feels "premium" can vary from person to person. For this product, the premium aspect is reflected in its overall design, presentation, and gift-ready appearance, rather than elaborate materials or embellishments.

We truly appreciate your honest feedback, as it helps us better understand our customers' expectations and identify areas for improvement.

Dear Customer,

We're sorry to hear that the product and packaging did not meet your expectations. We understand your disappointment, especially regarding the condition in which the item arrived and the additional charge you mentioned.

To better understand what happened and provide the most appropriate assistance, our team has already sent you an email requesting additional photos and information about the product and packaging condition upon arrival.

Once we receive the details, we'll be happy to review the situation further and determine how we can best assist you. Please kindly check your inbox (and spam folder, if needed) and reply when convenient.

Appreciate your kind review! We’re here anytime you need us.

So glad to know you had a positive experience! Thanks for sharing.