Dear Cynthia,
Thank you for your feedback. We’re sorry to hear that the towel did not meet your expectations regarding quality.
We understand that product feel and quality perception can vary depending on individual expectations, and we appreciate you sharing your honest thoughts with us. Your feedback is valuable and has been noted for review by our team as we continue to improve our products.
Our support team has already sent you an email regarding your concern and will be happy to assist you further. Please kindly check your inbox (and spam folder, if needed), and feel free to reply so we can continue supporting you.