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Help Center


Shipping Time

How long will my order take to be delivered?

How can I track my order?

When will my tracking information appear?

Why is my shipment status unchanged?

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Shipping Method

How do you ship and what is the pricing?

Why didn’t my order come in one package?

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Payment Method

How can I pay for my order?

I don't use PayPal. Can I pay with my Debit or Credit Card?

Which currency are you using?

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Privacy Policy

How can I trust your store to provide my card information?

Will my card's information be kept or stolen?

Payment errors

Why couldn't I complete my order because of "Zip code does not match" error?

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Managing Your Order


How to place an order?

How do I modify my order?

What if a discount wasn't applied to my order?

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Damaged/Defective Item

What if I receive a damaged/defective item?

My order has been returned to sender, could you send it back to me?

Tracking shows "Delivered" but there is no package here?

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