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Replacement & Refund Policy

More than anything we want you to be happy with your purchase!! If something doesn’t look for feel right, please email us here and we’ll make it right! 

Also please be informed that placing an order means that you accept all the terms mentioned below


CANCELLATION & MODIFICATION

If you change your mind about your purchase, please submit your ticket via this form, provide your order number and the modification you would like to apply. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be canceled and modified within 2 hours. After that time, the order is locked for processing and can no longer be canceled or edited.

Please be informed that:

  • Personalized Orders are locked for processing right after the order is completed so sometimes it is impossible to make adjustments. Please double check all details before completing the order.
  • For modification requests in the holiday season, orders may reach you a little longer than usual. However, it is rare because we always try to complete the changes immediately.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.


FREE REPLACEMENT OR REFUND

Making customers return, not our products: We believe that REPLACEMENT or REFUND may help resolve your issue at best. Thus, you are not required to physically return the item(s) to us and, the original items can be kept at your own disposal. 

 

We will take full responsibility within 45 days from order arrival, if the product(s):
  • Are damaged, defective, or otherwise not functioning properly
  • Are not what you ordered or not as in your Order Confirmation email
  • Are lost or undelivered, provided the shipping address was accurate

    You may choose to REPLACE the item or get a REFUND. Please keep calm and fill in this form to receive prompt support from our Customer Happiness experts.


    NO REFUND or REPLACEMENT WITH SMALL FEE

     

    1. NO REFUND

    We know you may be disappointed, but our refund policy does not permit full refunds, including:

     

    • Request a refund after 45 days of product delivery
    • Personal reasons, such as change of mind or no longer wanting the item,... can be decided during shipping or after delivery
    • Product damaged from improper use

     

    2. REPLACEMENT WITH SMALL FEE

    In some cases below, fortunately, replacement can be sent with just a small fee compared to the original price:

     

    • You received the wrong item/ design/ size due to incorrectly customized input.
    • Your shipping address was returned and destroyed due to incorrect address input.


    Every customer matters, your happiness will also be customized in each and every contact with Pawfect House. Thank you for placing trust in our business and letting us do what we love!

    If you have any questions, please don't hesitate to contact us here or call us at (251) 322-2322.